FAQ

Frequently asked questions

General Rules and Regulations


Every person must have read and completed a BUZZ Cardiff/Swansea waiver form before using the park. If a person is under 16, a waiver must be signed by a parent or legal guardian. Parents or guardians are responsible for the supervision of their children at all times.

All children 12 and younger must have an adult present in park at all times. Bouncers aged 13 years and older can be left unattended only if they have a valid BUZZ waiver signed by their parent/guardian.

We are also not a drop off centre providing child minding facilities. Parents are advised to be on site at all times when a child is jumping to supervise / be on hand. We do not monitor if a child has been left by a parent / guardian however. It is up to every parent/guardian and their responsibility alone to decide to leave their child at the centre unaccompanied - just as it would be at a park or football match. We accept no liability for any child left unsupervised at our premises as a result. This includes having suitable emergency contact details to hand if needed.

For hygiene and to avoid slipping, all persons must wear Buzz socks when jumping – Jumpers must always wear the valid-coloured wristband during jumping. Under no circumstances are people under the influence of alcohol or drugs allowed use of the park. Look out for other jumpers and give way to the smaller ones. Pregnant women or people with health concerns are advised not to jump. No lying or sitting on the trampolines. Take a break if required in the seating area. Grabbing of the safety pads or safety netting is prohibited. No double bouncing, running, wrestling or rough play. One person per trampoline at a time. Always land with two feet and aim to stay in the middle of the trampoline mat away from the padding – Do not operate mobile phones, cameras or similar equipment on the trampolines. Bad language will not be tolerated. No food or drink (including gum) is permitted on the trampolines. No double somersaults or flips or tricks over the pads are allowed. Single somersaults are allowed but no more than two in a row. No belt buckles, clothing studs, jewellery, key chains, or sharp objects are permitted on the trampolines. – No loose change in pockets. No outside drinks or food permitted, unless special permission is granted by management.




Foam Pit & Dodgeball


Foam Pit Do not dive into the pit head first. Exit the pit as soon as possible. Do not hide or bury yourself in the pit. Someone could land on you by mistake. Do not jump until it is clear and safe to do so. Remove all items from your pockets. If you lose something it cannot be found until there is scheduled maintenance. Dodgeball (Swansea Only) No head shots or kicking the ball is allowed. You are out if hit by a thrown ball. The BUZZ Crew decision is final when it comes to refereeing a Dodge Ball game. If you are out, leave the court. You can deflect an incoming ball with one in your hands. Catching a ball thrown by an opponent before it touches the ground means that they are out. You are out if you touch the neutral zone.




Walk the wall


Walk The Wall · Standard park rules apply. · For the experience benefit of advanced jumpers this area includes a wall area that is not padded. If you are unsure of your ability, please use the padded area only. · You must use the padded wall first until you have the necessary skill level to use the non-padded wall. · Follow the jump guards/ staff instructions. · Take extra care – Trampolines in this area provide superior height and a greater degree of difficulty and risk. · This area is for advanced jumpers only. Only those with the required skill level should participate. · Jumpers must be over 1.3m in height. · Strictly only one person per trampoline at any one time. · Do not jump until the landing zone is clear. · No climbing or scrambling up the wall. · No sitting or lying on the wall. · Do not attempt the ‘Wall Runner’ until you have been assessed by our coaches and have the skills to the required level. · Do not attempt any move beyond your skill level. · No flips off the top of the walls. · You must only land on your back when falling from the top of the wall. Safety Assessment to use the Wall Runner · Customer must complete mini assessment given by member of staff covering that area. Mini assessment will include - 10 consecutive bouncers, remaining in total control in the centre of the trampoline. - 1 seat drop and straight back to feet. - 1 seat drop with a twist into another seat drop, then straight back to feet. · Once a customer has completed the above ability assessment, the member of staff on that area can then mark the customers wristband with black cross. · Any customer returning to this area must have their hand checked for Walking wall cross. · Please be aware that this ability assessment must be done every time you visit the park.




Basketball, Jump Tower, Battlebeam, Monkey Bars and Wipe Out Sweeper


Basketball / Slam dunk · Standard park rules apply. · Follow the jump guards / staff instructions. · Do not jump until the trampoline area is clear. · No hanging off the hoop, backboard or support bars. · No jumping or dunking from behind the backboard. · No kicking the balls. · Stay on your track. Do not cross lanes. · One person per trampoline at any one time. · Exit the jump area as quickly as possible by the nearest exit point. Jump Tower · Standard park rules apply. · Follow the jump guards/staff instructions. · The 1.8m platform has a minimum height restriction of 1.3m to use it. · The smaller 1.2m platform can be used by those aged 6 and over. · Only jump from the platform when air bag is inflated. · Only jump onto the airbag from the jump platform(s) and trampoline(s) – Do not jump onto the air bag from the walkway(s). · Only one person at a time on the jump towers. · Do not jump simultaneously with another participant from the jump platforms or lanes. · Do not jump until air bag is clear. · No backflips. · Do not jump or dive head first into the air bag. · Land either on your back or bottom. · Do not tuck your knees up or curl up. · Exit the air bag as quickly as possible by the nearest exit point. Battle beam · Standard park rules apply. · Do not jump into the foam pit from the walkways. · Only two people at a time on the beam. · Start in the centre of the beam. · Do not go until foam pit is clear. · No head shots. · Keep it friendly and polite. · Do not throw the pugil sticks · Do not jump or dive head first into the foam pit. · Only land on your back or bottom. · Do not land on your knees in the pit. · Do not tuck your knees up or curl up. · Exit the foam pit as quickly as possible by the nearest exit point. · Do not bury yourself or others in the pit. · Do not remove or throw the foam blocks.
Monkey Bars · Standard park rules apply. · If you cannot comfortably reach the monkey bars unassisted it is not suitable for your use. Do not attempt the activity. · Do not jump into the foam pit from the walkways. · Only one person at a time on the monkey bars. · Navigate across the monkey bars using your hands. · Do not go until path is clear. · Do not go until foam pit is clear. · Do not hang upside down. · Do not climb on top of the monkey bars. · Do not jump or dive head first into the foam pit. · Land on your back or bottom. · Do not land on your knees in the pit. · Do not tuck your knees up or curl up. · Exit the foam pit as quickly as possible by the nearest exit point. · Do not bury yourself or others in the pit. · Do not remove or throw the foam blocks.
Wipe-Out Sweeper You must be over 6 to use this activity The aim of this activity is to avoid the beam as it rotates towards you When the beam approaches jump or duck to avoid being hit No more than 8 people at any one time Only stand at the designated jumping spaces Always jump so you land on both feet at the same time Only one person per podium at a time Enter & exit by the designated access point only If you wish to stop or exit please put your hand in the air to notify a monitor Once you have been knocked off you may get up and play until the end of the round Put your hand up if the arms are going too fast for you and you want it to go slower Do not intentionally allow the beam to strike you Never land with just one foot If there is not a free podium do not enter the activity area Do not hold, grab or climb onto the beams Do not sit, climb or walk on the surrounding walls No Somersaults or any acrobats allowed




Memberships


  • All children 12 and younger must have an adult present in park at all times. Bouncers aged 13 years and older can be left unattended only if they have a valid BUZZ waiver signed by their parent/guardian. We are also not a drop off centre providing child minding facilities. Parents are advised to be on site at all times when a child is jumping to supervise / be on hand. We do not monitor if a child has been left by a parent / guardian however. It is up to every parent/guardian and their responsibility alone to decide to leave their child at the centre unaccompanied - just as it would be at a park or football match. We accept no liability for any child left unsupervised at our premises as a result. This includes having suitable emergency contact details to hand if needed.Members jump is subject to availability.
  • Members must log in to their account to book their open jump session (up to 2 hrs). If there is capacity and we can accommodate you, we certainly will, however pre-booking is strongly recommended to guarantee a slot.
  • Members can book up to 2 hours jump time per day per member.
  • Pre-booking required for weekend and school holiday sessions. Dates can be found on our Opening Times.
  • During peak times we reserve the right to limit capacity for membership holders.
  • We require a 24-hour cancellation notice on all bookings. You will be charged a full price ticket fee if you do not show up for your booking, with the exception of adverse weather conditions and/or other unforeseen park closures.
  • Memberships are non-transferable and only the named member can jump. You will be charged the full price ticket fee if found in breach of this.
  • You can terminate your membership at any time giving 90 days notice in writing to cardiff@buzzparks.com or swansea@buzzparks.com or by calling our Customer Service Team.
  • This agreement begins once you have indicated your acceptance to become a BUZZ member during the online or in-house sign up. Your membership will become live once you have made the initial payment.
  • Minimum membership period is 90 days. You must email/call us to cancel your membership.
  • Payments are taken as direct debit on a recurring monthly basis.
  • If you fail to make your membership payments or cancel your direct debit without giving 90 days notice, we reserve the right to pass on your outstanding balance to a third party debt collection service.
  • Membership is valid on any jump session up to 120 minutes Monday to Friday, weekends and school holidays. Excludes Fitness classes, parties and premium event sessions (E.g. Halloween/Christmas special event)
  • Membership offer is not in conjunction with any other offer.
  • Members are not charged a joining or administration fee.
  • If we notify you that a payment has been missed but then remains unpaid then we reserve the right to, either suspend or terminate your membership, upon having given you written notice of our intention to do so.
  • We reserve the right to increase the price of your membership at any time. We will give you at least 90 days notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. If you do not terminate the membership by the date given to you in the notice then the price of your membership will be increased in accordance with our notice.
  • A waiver is required for each member (renewed annually and signed by a Parent/Guardian if the member is under 16) and the safety briefing video is to be watched before every visit.
  • BUZZ socks are to be worn at all times and are not included in membership offer.
  • Members are solely responsible for their own belongings and Buzz Trampoline Park accepts no responsibility for any loss or damage to personal property.
  • Members must inform BUZZ of any change of contact and email address or telephone numbers by emailingcardiff@buzzparks.com or swansea@buzzparks.com.
  • Information on how we use and store your data can be found in our Privacy Policy. Members must agree to our terms and conditions prior to signing up.
  • Current members cannot cancel membership to take advantage of any new offers or incentives we may introduce at a later date. These offers apply to new customers only.
  • You may also terminate this agreement if:

a. We permanently reduce the facilities or opening hours of the Park
b. We change the location of the park; or
c. We close the park for refurbishment for a period of more than 30 days at a time
d. Medically you may terminate this agreement on 1 calendar month’s notice if you are unable to use the club through serious illness or injury likely to preclude you from using the Park for a period of least 6 calendar months. (We will request reasonable evidence of your illness or injury – e.g. doctor’s certificate). Without this it would be a 3 months notice.
e. You may also cancel if you relocate more than 50 miles away from your current address or from the facility whichever falls into that category, where your would have to provide the facility with statements to the new address, before consideration of accepting the cancellation.

  • Buzz Trampoline Parks will not accept liability for any loss, damage to or theft of money, valuables or other personal property of members and guests. Property stored in lockers provided by the Park is stored at the owner's risk and no liability for loss or damage thereto will be accepted by the Park.
  • Our liability to compensate you for any loss or damage (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.
  • We reserve the right to adjust the availability of certain facilities or close the club on a temporary basis for the general purpose of cleaning, decorating, essential repairs, maintenance of equipment, special functions and holidays.
  • We may amend the Park Rules from time to time in order to ensure the health and safety of patrons/members. Temporary amendments will be displayed in the park.
  • As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your membership will commence immediately. If you subsequently cancel your membership within the 14-day period, you will be refunded any monies paid, less an amount for the membership you have already used (charged at the standard jump session rate).
  • All customers are entitled to a 14 day "cooling off" period, during this time you are able to cancel your membership. However, after the cooling off period has passed, you will be subject to the 90 day cancellation notice.
If you haven't used your membership for any bookings you will be fully refunded, however if you have used your membership, you will be charged for the full amount of the sessions you have used less the original £8.99 you have paid. *PLEASE NOTE: Buzz Membership currently sold out! We may release more Spring 2020.





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